Harmoni Dental Kingston: Cancellation & Deposit Policy

Our Ethos: Valuing Your Time and Ours

At Harmoni Dental, we are committed to providing accessible, high-quality care to all of our patients. To help us offer the very best service and ensure appointment times are available for everyone who needs them, we take a deposit to secure your booking. This allows us to reserve dedicated, uninterrupted time with our clinical team just for you.

Notice Period & Rescheduling

We completely understand that personal circumstances can change unexpectedly. If you need to cancel or rearrange your appointment, we kindly ask that you provide us with a minimum of 24 hours’ notice.

With at least 24 hours’ notice: we will happily reschedule your appointment and transfer your deposit, or fully refund any fees paid for treatment not yet received.

Late Cancellations & Missed Appointments

We kindly ask for a minimum of 24 hours’ notice to cancel or rearrange an appointment. Where less than 24 hours’ notice is given, or a patient does not attend, we reserve the right to retain all or part of the deposit to cover the reserved clinical time and practice overheads.

Exceptions for Illness

Your holistic wellbeing, and the safety of our team and other patients, is always our priority. If you are experiencing symptoms of a stomach bug or respiratory illness (including COVID), please contact us as soon as possible to rearrange your visit for when you are feeling better. In these genuine medical circumstances, our normal late cancellation policy will not apply.

Treatments Involving Laboratory Work

If your treatment involves custom laboratory work (such as crowns, bridges or dentures) and our laboratory partners have already started or completed the manufacturing process, a proportion of the fees you have paid will be retained to cover the incurred laboratory costs, regardless of the cancellation notice provided.

Keeping in Touch

To ensure we can always reach you with essential updates or reminders about your appointments, please inform the practice immediately if your contact details change.

How to Cancel or Rearrange

Call us on 020 3878 7465 or email admin@harmonidental.co.uk. Outside opening hours, please leave a message with your name and appointment time and we will treat the time of your message as your notice.